Post-purchase support,
resolved on WhatsApp.

Returns, refunds, order questions, handled automatically, so your store runs itself after the sale.

Live in minutes · No setup calls

lock_outline dashboard.camelloapp.com
home
inventory_2
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Overview · Today
94%
Auto-resolved
↑ +3%
38
Conversations
↑ +12
2
Escalated
– today
Recent conversations
Live
person
Sarah M.
Return approved · £89 refund sent
12:34
person
James T.
Order #2047 cancelled, full refund
12:08
person
Priya K.
Where is my parcel? Tracking sent
11:51
person
Liam B.
SPF cream, size question answered
11:22
person
Emma R.
Escalated, awaiting merchant review
10:44
By type
Returns
72%
Tracking
55%
Cancel
30%
FAQ
22%
Avg. resolution
47s
vs 8h human avg.
This week
12:34

Three steps.
Zero manual work.

Camello understands intent, acts directly in your Shopify store, and keeps your customer informed, end to end.

01
Connect your store
Link your Shopify store and WhatsApp Business number. Under 5 minutes, no code required.
02
Camello learns your store
Upload your return policy and FAQs. Camello reads your products and is ready immediately.
03
Customers get resolved
Customers message on WhatsApp. Camello identifies them, acts via Shopify, and closes the loop, no human needed.

Every other tool answers.
Camello resolves.

It doesn't tell customers what to do. It does it by taking real actions inside your store.

Live tracking
Real-time order status
Fetches live data from Shopify and tells customers exactly where their package is not a canned reply.
Returns
Photo proof in WhatsApp
Customer requests a return. Camello asks for photos. You approve in one tap. Refund fires automatically.
Refunds
Processed without clicks
Once approved, Camello initiates the refund through the Shopify API. Customer is notified instantly.
Product questions
Answers grounded in your store
Trained on your product descriptions and policies. No hallucinations, just accurate, brand-specific answers.
Cancellations
Policy-aware, action-first
Checks eligibility, cancels directly in Shopify if the order hasn't shipped, and explains the policy if it can't.
Escalation
You step in only when it counts
When Camello can't resolve, it forwards the full conversation context to you on WhatsApp. You take over from there.

Built for stores that
don't need enterprise tools.

Flat pricing, always
Gorgias charges per ticket. Tidio scales with conversation volume. Camello is one flat rate, every month, no surprises.
Where your customers already are
No portal to log into, no widget to find. WhatsApp is already on their phone, Camello meets them there.
Live in a day
No onboarding calls. No workflow builders. Connect Shopify, connect WhatsApp, upload your policy. Done.
Actions, not answers
Most tools stop at telling customers what to do. Camello fetches orders, processes refunds, and sends labels.
Return photos, natively
No other tool collects return photos directly in a WhatsApp thread. Camello does, no app required from the customer.
Permanently focused on small stores
50–500 orders a month. Pricing and features built for that scale, and they won't drift toward enterprise as we grow.

Be first to
try Camello.

We're opening access to a small group of Shopify stores. Join and we'll reach out personally.

SRM+
50+ stores already waiting
You're on the list, we'll be in touch soon.

No spam. No credit card. We'll reach out personally when ready.